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You may reach our International Medical Service Center (IMSC) through the following methods:

• In-Person:

○ International Medical Service Counter: 1st floor (1F), 1st Outpatient Building

○ IMSC Office: 4th floor (4F), 1st Outpatient Building

○ Address: 201, Section 2, Shipai Road, Beitou District, Taipei City 11217, Taiwan

• Contact Information:

○ Phone: +886-2-2875-7808 | +886-2-2875-7642

○ Email:[email protected]

○ Website Contact Page:Contact Us

○ LINE Official Account: taipeivgh

• Office hours:

○ Email support: 24/7

○ Phone support: AM 08:00-12:00 | PM 1:30-5:30 (GMT+8, Monday to Friday)

For any inquiries, please feel free to contact us via phone, email, website contact page, or LINE, or visit us during office hours.

Our staff speaks English, Japanese, Vietnamese, and Mandarin. Interpretation services are available for other languages upon request. Please contact us in advance to arrange language assistance.

The International Medical Service Center (IMSC) provides a range of services for international patients and global medical collaborations.

(1) International Patients Services

Our specialized team of well-trained and dedicated physicians, nurses and medical staff understands your needs and takes exceptional care of you.

• Personalized Care: Schedule appointments, including consultations and follow-ups, and treatment coordination

• Medical Cost Estimates: Provide transparent medical cost estimates

• Customized Treatment Plans & Visa Support: Tailor treatment plans, documents and support visa applications and extension

• Hospitalization Assistance: Assist in admission and discharge process

• Patient Support: Accompany patients during hospital visits

(2) International Collaboration

While patient is the center of our services, we also involve in various international collaboration programs and partnerships, including:

• Organizing and coordinating exchange programs, workshops, medical conferences, and fellowships for healthcare professionals

• Domestic and international healthcare policies and advocacies (e.g. New Southbound Policy, ICDF, and global medical assistance)

• Healthcare promotion activities

For further information, please contact our International Medical Service Center (IMSC).

For international patients, the process for requesting medical services depends on whether you have Taiwan National Health Insurance (NHI):

• For International Patients With Taiwan National Health Insurance (NHI)

Please contact the Department of Medical Affair & Planning for assistance:

1. Phone: +886-2-28757200

2. Email: [email protected]

• For International Patients Without Taiwan National Health Insurance (NHI)

Please follow these steps to request medical services:

1. Contact International Medical Service Center (IMSC): Reach out to IMSC via phone, email, or LINE

2. Submit Medical Information: Our case manager will guide you in providing your medical information (summary, reports, and images)

3. Medical Evaluation: Our case manager will consult with specialist doctors to assess your condition

4. Tele-consultation: An online consultation with our experts may be arranged for further evaluation and treatment discussion

5. Receive Treatment Plan & Cost Estimate: You will receive information about estimated medical expenses, hospitalization duration, and length of stay in Taiwan

6. Prepare for Your Visit: IMSC will assist you in planning your medical itinerary and next steps, including preparation for applying medical visa

For further information, please contact contact IMSC.

Yes, a medical visa is required for ALL patients seeking medical treatment in Taiwan for extended stays, regardless of nationality. Unlike travel visas, which may be waived for some countries, a medical visa is necessary for longer treatment durations.

• Medical Visa Validity: Typically ranges from 2 to 3 months or longer, depending on your specific medical condition and treatment plan. The duration is determined by the Ministry of Foreign Affairs of Taiwan (view official guidelines).

• Assistance: Our IMSC team will guide you through the application process, including preparing required documents such as diagnosis & treatment proposal from a Taiwan medical institution – our hospital.

We can assist you with the process. Please reach out to IMSC for specific guidance.

(1) Obtain a Treatment Plan Document: Once you decide to seek treatment in Taiwan, our staff will assist you in obtaining a Treatment Plan from our doctor. This document is required for your visa application.

(2) Apply at Your Nearest TECO Office:

• Please access the Ministry of Foreign Affairs (MOFA) of Taiwan website: https://visawebapp.boca.gov.tw/ to fill out application form online and print it out.

• Submit your medical visa application at the nearest Taipei Economic and Cultural Office (TECO) in your home country or nearby country.

• Additional documents, such as a bank statement, may be required based on MOFA’s policies.

We can assist you with the process. Please reach out to IMSC for specific guidance.

(3) Wait for Processing: The processing time usually takes 3 to 7 working days, but this may vary by country.

(4) Receive Your Visa & Book Your Flight: Once approved, you can book your travel to Taiwan for medical treatment.

For assistance with the visa application process, please contact IMSC.